The blind spots are expensive
RoleplayLabs gives every trainee six coaching tools: live AI voice roleplays, rubric scoring built for each scenario, a full transcript, a coaching note after each attempt, a scenario library with difficulty levels, and progress tracking across repeat attempts. It runs in the browser with a microphone, so there is nothing to install.
Every day your team handles conversations you never hear. The ones that go well don't need you. The ones that go badly? You find out too late — after the customer leaves, after the deal dies, after trust erodes. You can't coach what you can't see.
What does each feature answer for a coach?
Each feature exists because coaches kept running into the same blind spots. Here's how we close them.
How do I know what my team actually says under pressure?
Voice rehearsal
You can't coach what you can't observe. Voice roleplays let you hear how your team responds when a customer pushes back — before it happens live.
- 5-minute sessions that mirror real conversational pressure
- Real-time AI responses that challenge, not just comply
How do I give feedback on something I didn't hear?
Recordings and transcripts
Most coaching feedback is based on memory — yours or theirs. Recordings and transcripts give you the actual words, so feedback becomes evidence, not opinion.
- Transcript-first review for rapid diagnosis of exact phrasing
- Recording access controlled by consent and plan tier
How do I know if they're actually improving?
Rubric scorecards
Scorecards use a rubric chosen for the scenario, so feedback reflects the conversation you practiced. Compare attempts on the same scenario to see where skills are building.
- Scenario-specific criteria, such as clarity, empathy, discovery, or resolution
- Action-focused coaching notes that name the one thing to try next
How do I make practice feel safe, not punitive?
Progressive difficulty
Nobody improves by being thrown into the deep end repeatedly. Progressive difficulty lets people build confidence at their level before facing harder pressure.
- Baseline, standard, and advanced difficulty levels
- Useful for onboarding new hires and recalibrating experienced staff
How do I keep this from becoming another forgotten tool?
Scenario library and 5-minute cap
Tools get abandoned when they're effortful and open-ended. A curated scenario library and a strict 5-minute cap keep sessions focused, fast, and easy to fit into a shift, coaching block, or leadership prep window.
- Ready-made scenarios for management coaching, sales conversations, executive communication, customer support, and restaurant operations
- Custom prompts for the exact friction your team faces
How do I trust this with customer data and team recordings?
Trust and governance
Before legal, security, and ops approve a tool, they need to know exactly what's stored, who can access it, and when it's deleted. We make that explicit.
- Encryption at rest with signed playback access
- Plan-specific retention rules stated clearly — no ambiguity
Questions about features
Is RoleplayLabs real-time voice or text?
Real-time voice. Trainees speak to the AI through the browser microphone and the AI answers out loud, interrupts and pushes back, so the pressure feels like a real call.
What does RoleplayLabs add over ChatGPT voice mode?
ChatGPT can play a character if you ask it to. RoleplayLabs adds a scenario rubric and a scorecard after every attempt, consistent personas and difficulty levels, a saved transcript (and a recording on paid plans), and progress you can compare when the same scenario is retried.
How is each session scored?
Each completed session is scored against the rubric for that scenario. Customer service scenarios can assess clarity, empathy, accuracy and resolution; sales and workplace scenarios can measure other skills, such as discovery. Every score comes with the transcript evidence behind it and one coaching note.
Are sessions recorded?
Recording requires explicit consent for each session and is available on paid plans. Free keeps transcripts for 3 days without recordings; Pro and Elite keep transcripts and recordings until you delete them.
Do we need to install anything?
No. RoleplayLabs runs in modern desktop and mobile browsers. Each person needs to allow microphone access the first time they start a session.
You've seen the blind spots. Now close them.
Start with 3 free sessions and see what your coaching has been missing.